Provision of services to conduct One-Stop-Shop (OSS) feasibility study REFERENCE: RFP/TLS/2021/ 0000010552

OBJECTIVES OF THE ASSIGNMENT AND SCOPE OF WORK

The objective of the assignment is to recommend feasible options of OSS for piloting in Timor-Leste, including necessary policy and legal framework as well as mechanisms for inter-ministerial coordination and harmonization to operationalize the OSS.

Scope of the assignment is as follows:

1. Review, consultation, and information collection

• Review the existing institutional, legal and administrative set up in Timor-Leste from the perspective of OSS model of service delivery
• Consult with the Government of Timor-Leste officials, municipal authorities and representatives of EU and UNDP
• Visit selected municipalities to assess the services being provided, the mechanism of delivering the services, and existing infrastructure, both institutional and physical
• Organize meetings, workshops, focus group discussions with relevant stakeholders, including municipal officials and staff; government ministries, including the MSA; and development partners
• Identify challenges and opportunities for OSS model of service delivery

1. Products development, recommendation, and presentation

• Present various models of OSS for Timor-Leste along with their pros and cons and suggest the best feasible model for piloting and potential up scaling
• Suggest the services to be included in the OSS as well as standard services
• Suggest implementation modality of OSS (outsourcing vs. regular mechanism) taking into account sustainability and quality service delivery 
• Develop model regulations and standard operating procedures (SOPs) for piloting of suggested OSS along with required changes in the legislative framework
• Recommend inter-ministerial coordination and harmonization mechanisms at the national and municipal levels to create enabling environment to operationalize the selected OSS model
• Prepare a costed roadmap to pilot OSS in one municipality by including back-end integration and front-end delivery mechanism ensuring a whole-of-government approach
• Present the findings and recommendation to government officials and UNDP

Gender, disability and social inclusion should be taken into consideration throughout the process, including in recommending the feasible model of OSS