Individual Consultant Only - Develop Standard Operating Procedures (SOP) and IT Metrics

Overview of the functions of this role

Under the supervision of the CITO, and in close consultation with DBS staff, the consultant will assist the Bureau to develop and update Standard Operating Procedures (SOP) for high priority IT processes, define a set of core IT metrics for different teams and a framework for capturing and reporting these metrics to drive visibility to, and enhance the efficiency and effectiveness of the bureau’s outputs.

 Duties and Responsibilities

 Scope of Work:

• Review/inventory of any current SOPs and metrics  
• Meet with staff and collect updates/changes to SOPs and metrics and discuss possibilities to add improvements to the existing processes
• Identify the needs/priorities to develop any new SOPs and metrics to reflect the new management processes  
• Consolidate the information from each team and update all core SOPs and metrics  
• Share the updated SOPs and metrics with responsible team leads/management for comments and inputs
• Revise and finalize all SOPs and metrics and obtain final endorsement and approval from DBS management
• Upload all updated SOPs and metrics on the DBS teams site
• Organize a learning session and give a briefing introduction on the new SOPs and metrics framework

Expected Outputs and Deliverables:

The consultant should deliver the following outputs:

• Update and refine existing SOPs and metrics 
• Assist to develop new SOPs based on needs assessment/priority
• Create a SOP library, consisting of approved SOPs and metrics framework
• Deliver SOP training to all DBS staff

Please refer to the attached Call for Proposals or 

https://careers.unesco.org/job/Paris-Consultant-Develop-Standard-Operating-Procedures-%28SOP%29-and-IT-Metrics/734143602/

Only proposals from Individual Consultants will be considered.