For the provision of Service Desk Services for the World Meteorological Organization Request for proposal

Reference: RFP 1903-20 (ITSS)
Beneficiary country(ies): Switzerland
Registration level: Basic
Published on: 15-Jan-2020
Deadline on: 16-Mar-2020 15:00 (GMT 1.00) Brussels, Copenhagen, Madrid, Paris


The World Meteorological Organization (WMO) based in Geneva, Switzerland is pleased to invite you to submit a proposal in response to a Request for Proposal 1903-20 (RFP 1903-20) for the provision of Service Desk services.

Further details can be seen in the tender documents which can only be accessed by being a registered vendor in the UNGM. Procedures on how to register is available under the Documents Tab.

Thank You.

World Meteorological Organization
Procurement and Contract Mangement Division

Sustainable Procurement (SP) practices integrate requirements, specifications and criteria that are compatible and in favour of the protection of the environment, of social progress and in support of economic development, namely by seeking resource efficiency, improving the quality of products and services, and ultimately optimizing costs” (HLCM Procurement Network).Sustainable Procurement is not only one of the SDGs (SDG 12 and goal 12.7), it also contributes to the achievement of all SDGs. This tender meets the United Nations requirements to be considered sustainable. It incorporates at least 3 sustainability considerations (one for each pillar of sustainable development - environmental, social and economic), in accordance with the HLCM Procurement Network’s Sustainable Procurement Working Group - Sustainability Indicators Framework. To learn more about which considerations are included in this tender, please see below for a specific description. All questions related to these considerations should be directed to the procurement official and/or author of this tender.
Human rights and labour issues Social

The tender contains sustainability considerations related to human rights, fundamental principles and rights at work, occupational health and safety, fairly traded goods, targeted employment of people with disabilities, etc.

Promoting sustainability throughout the supply chain Economic

The tender contains sustainability considerations promoting sustainability through the entire supply chain.


Sustainability requirements for tier 2 suppliers, identification and approval of subcontractors.

Social health and well-being Social

The tender contains sustainability considerations promoting health and general well-being of consumers/ recipients of the good or service.


Hazardous chemicals handling, labelling of chemicals.

Supplier audits Generic

The tender incorporates contract conditions/ KPIs that stipulate the verification of suppliers' environmental and social claims through “spot checks” and audit provisions.

Sustainable resource use Environmental

The tender contains sustainability considerations promoting the sustainable use of resources.


Energy-saving measures, recycling, take-back programmes and responsible end-of-life management

J  -  Services
81000000  -  Engineering and Research and Technology Based Services
81110000  -  Computer services
81111800  -  System and system component administration services
81111811  -  Technical support or help desk services
Deadline extended from 11 March to 16 March 2020 at 15h00 CET

Changed/edited on: 09-Mar-2020 14:20
Changed/edited by: cabalos@wmo.int