Provision of On-call Global Support, Maintenance and Development Services on ITU’s Proposal Management Solutions

Dear Sir or Madam,

The International Telecommunication Union (ITU) issues the present Request for Proposal for the appointment of a company responsible for the provision of On-call Global Support during Conferences, Maintenance and Developments Services on ITU’s Proposal Management Solutions.

For more information about the detailed Services to be performed please see Part IV to the Request for Proposal (‘’Terms of Reference’’).
The present Request for Proposal is issued by means of a secured web-based e-tendering tool (In-tend) which is interfaced with the United Nations Global Marketplace (UNGM).

To access the Request for Proposal Document, address any correspondence to ITU, consult any updates, and submit a Proposal, Bidders must be registered in UNGM (at least at the Basic registration level) following the Bidder Registration Process at the following link:
https://www.ungm.org/Account/Account/Login?ReturnUrl=%2fVendor%2fRegistration.

Bidders may contact UNGM technical support (registry@ungm.org) for assistance during the registration process. It is highly recommended to insert at least the following UNSPSC codes: 43232400, 81110000, 81111800, 8111181 and 81112200. Once registered and logged-in on UNGM, select “Tender Notices” on the left menu, click on “Show More Criteria” and insert “ITU” in the ‘’UN Organization’’ field. A list of ITU’s recent solicitations will appear.

Bidders requiring any clarification about the Solicitation Document, or the solicitation process itself, shall submit their queries in writing only via In-tend’s “Correspondence” tool by the deadline of Friday, 28 April 2017 at 15:00 hours (Geneva Time). A consolidated and anonymous list of all queries received, together with ITU’s answers, will be published on In-tend.

Bidders are kindly requested to complete and return via In-tend’s “Correspondence” tool the Acknowledgement Form (Annex 2) by the deadline of Wednesday, 3 May 2017 at 15:00 hours (Geneva Time).

Proposals must be submitted electronically as a searchable PDF file via In-tend by the deadline of Monday, 15 May 2017 at 15:00 hours (Geneva Time) as prescribed in Section 6 below.

ITU reserves the right to amend the Request for Proposal prior to the Bid Closing Date. Accordingly, Bidders shall check periodically if any amendments or communications have been posted on In-tend.

Yours faithfully,

Elisabeth Eckerstrom
Head, Procurement Division
Financial Resources Management Department
International Telecommunication Union

Geneva, 13 April 2017