PROVISION OF LEVEL 3 HOSPITAL SERVICES FOR UN ENTITIES IN AFRICA

The United Nations Office at Nairobi (UNON) has a requirement for the provision of Level III health services for personnel of the UN entities operating in the African region. The participating entities shall include UN Missions, Offices, Agencies, Funds and Programs; and related Organizations Respective UN entities accessing services following medical evacuation into Kenya from countries within and outside the region are expected to piggyback on this contract. Eligible beneficiaries of the hospital service will include civilian personnel of the UN entities and their eligible dependents covered by their various medical insurance providers; personnel from troop and police-contributing countries serving in the UN and participating agencies in Africa, covered by their respective referring organizations/UN entities. It is envisaged that over 60,000 personnel from the UN entities and their dependents, will be covered by this contract. The service requirement will cover following: 1. Emergency Care Services. Further details is provided under 'Specific Requirements/Information' section of this document. 2. Intensive Care Unit. Further details is provided under 'Specific Requirements/Information' section of this document. 3. Surgical Treatment and Post-operative Care. Further details is provided under 'Specific Requirements/Information' section of this document. 4. Non-sugrical Specialist Services. Further details is provided under 'Specific Requirements/Information' section of this document. 5. Dental Services. Further details is provided under 'Specific Requirements/Information' section of this document. 6. Out-patient Services. Further details is provided under 'Specific Requirements/Information' section of this document. 7. In-patient Ward Services, Further details is provided under 'Specific Requirements/Information' section of this document. 8. Personal Hygiene Items: For body cleanliness and oral hygiene, the hospital shall provide at a minimum and replenish as required, Bathing Soap/shampoo, Toothbrush, Toothpaste, One pair of bathroom sandals (slippers), Vaseline Petroleum Jelly, One afro or fine-tooth comb as preferred by the patient, Barber Services every 10 days, Sanitary towels (ladies only upon request or as needed), and Provide one tracksuit if required by a patient for use on discharge. These shall be charged to the patient’s account with supporting documentation. 9. Housekeeping: The Hospital shall provide housekeeping services to maintain a clean, sanitary and healthy environment following the infection control rules and regulations and hospital policy. 10. Laboratory Services. Further details is provided under 'Specific Requirements/Information' section of this document. 11. Radiology Services. Further details is provided under 'Specific Requirements/Information' section of this document. 12. Blood Transfusion. The Hospital shall provide Blood transfusion services for patients of the UN/participating Agencies whenever needed, including blood screening tests and related services as necessary. 13. Pharmacy Services. Further details is provided under 'Specific Requirements/Information' section of this document. 14. Storage Services. The hospital shall provide storage services for the safekeeping of important documents such as passports, other IDs, and cash as deemed necessary by the patient. The hospital shall also provide storage for the patient’s baggage at no extra cost. These shall be returned to the patient on discharge; or in case of death, given to the representative who shall sign the receipt form. 15. Boarding and Lodging: This shall include at a minimum Full board (three meals a day) • A 4x6-foot bed with provision for privacy (options for a single room and shared room available), an orthopedic mattress, and beddings to suit the weather, sheets, and pillowcases to be changed daily. • A functional toilet and shower with running hot water 24 hours; bath towels to be changed once a day. • Daily change of provided hospital gown/shirt/ trouser. • Lodging will not include additional items for personal comfort such as newspapers or TV subscriptions. If requested these should be settled by the patient and not included in the final bill. 16. Meals: The hospital shall provide satisfying/adequate preferably buffet meals to include at a minimum • Full breakfast, lunch, and dinner; snack at around 10.00 am and 4 pm. Breakfast with a minimum of bread and butter/marmalade, fruit juice, eggs and sausage, cereals, tea/coffee/ considering health needs and religious beliefs or patients. Lunch to have at a minimum protein (e.g. meat, beans), vegetables, carbohydrates (e.g. matoke, rice, ugali, chapatti), fruit, dessert; dinner of similar quality to lunch. • One liter of portable mineral water (bottled water) per day; extra water requirements to be availed as necessary. • Fruit juices (fresh or packed) at least one glass with each meal