WFP
REQUEST FOR EXPRESSION OF INTEREST (EOI) for the provision of Computer Assisted Telephone Interviewing (CATI) services Request for EOI

Reference: HQ21NF382-EOI
Beneficiary countries: Multiple destinations (see 'Countries' tab below)
Registration level: Basic
Published on: 29-Jul-2021
Deadline on: 30-Sep-2021 09:00 (GMT 2.00)

Description

WFP invites eligible suppliers to express their interest in providing the following services:

  • CATI using respondent numbers from a mobile network operator’s (MNO’s) subscriber database. The service provider(s) would implement CATI surveys to respondent numbers that are randomly selected from an MNO’s subscriber database. The database needs to include respondent numbers from all main MNOs active in a given country, and needs to be sufficiently large for polling in order to produce representative data (e.g. at least 100,000 respondent numbers for a survey run on a sample of 1000 households).
  • CATI using Random Digit Dialling (RDD). The service provider(s) would implement CATI surveys to respondent mobile numbers generated through RDD.
  • CATI using respondent numbers provided by WFP. The service provider(s) would implement CATI surveys to respondent mobile numbers provided by WFP.

Each survey generally lasts approximately 20 minutes and includes questions on household food consumption and coping strategies, among others. Surveys are usually run on samples of 1000-2000 households per country, per round, or on smaller samples in the hundreds when required. Data would be transmitted to WFP through an Application Programming Interface (API) connected to WFP databases and in a consolidated spreadsheet (CSV) with anonymous IDs. At the end of a completed questionnaire, the service provider may transfer an airtime credit incentive to the respondents (usually equivalent to USD 0.50).