English
Français
Español
Português

Frequently asked questions

If you are still not able to solve your issue, please contact us using the 'Help' button.

  1. 1. How do I register my company on UNGM?

    In order to register as a potential vendor of UN organizations, please follow the instructions below:

    1. Go to www.ungm.org.

    2. Click on the ‘Login and New registration’ box or on the ‘Register’ link located at the top right corner of the page.

    3. Click on the ‘New registration’ button.

    4. Please select the type of registration by clicking on the relevant box. Please click on the ‘Companies’ box.

    5. Provide your company details and acknowledge the UN Supplier Code of Conduct. Then, click on the ‘Send the activation link’ button

    6. Go to your personal email inbox corresponding to the email address provided when creating your account. You should have received the activation email. Please click on the activation link provided in this email.

    7. Click on the 'Registration' link in the left-hand menu to access the registration form. Complete your vendor registration form in UNGM. When complete, your information will be automatically saved and processed by default.

    We also invite you to review the 'Registration Process' link in the left hand side menu for further information and detailed instructions on how to proceed in order to complete your UNGM Registration.

    In addition, please find below the following video guideline on how to successfully register your company on UNGM: https://www.ungm.org/Public/Video/View/3

  2. 2. I try to register my company on UNGM but a message informs me that my company’s profile already exists on UNGM site. Why and what should I do?

    This message informs you that a UNGM account for your company has already been created by one of your colleagues. In order to avoid confusions for the UN procurement officers, we recommend vendors to keep only one UNGM account per company.

    Therefore, you will not be able to create a UNGM account using the same company name. Please do not try to register your company using a similar name as it will be deleted by UNGM. In this case, we invite you to contact us using the 'Help?' functionality.

  3. 3. How do I activate my UNGM account?

    Please follow the steps below in order to successfully activate your UNGM account:

    1. Once you have created your UNGM account, you will receive a confirmation email directly in your personal inbox providing you with the link to activate your UNGM account.

    2. Please click on the activation link or copy/paste it in your browser bar.

    Should you encounter any issue activating your account, please follow the instructions giving for each case:

    • You have not received the activation email: please be reminded that you can resend the activation email to yourself from your UNGM inbox. Click on the envelope icon in the top right-hand corner of the page once logged into your account and open the activation email. Click on the 'Resend' button in the right side of the message. The email will be resent to your personal email address. Please access your personal inbox and click on the link provided in the email. 

    If you still have not received your activation email, please check out your spam box as UNGM emails might be considered as such.

    • You have received the activation email but the activation link is not working: we recommend you to try with another browser, such as Google Chrome, Firefox or the latest version of Internet Explorer.

    It could happen that, after clicking your activation link, you still see the activation yellow box. If that is the case, we recommend you to refresh the page or use a different browser.

  4. 4. How do I log into my UNGM account?

    In order to log into your UNGM account, please click on the 'Login and New Registrations' box or on the 'Log in' button located in the top right-hand corner of the page. From here you will be able to log in with your email address and password.

    In case you have forgotten your password, please note that you can also use the 'Forgotten password' function.

    IMPORTANT: We kindly remind you that you cannot log in from the window 'Register'. 'Register' is meant for creating a new registration on UNGM and not for accessing an existing account.

  5. 5. Where do I find information about my submission statuses?

    Under the Vendor Dashboard located in the left-hand column, you can find the following information:

    1. Your UNGM number.

    2. The statuses of your registration.

    3. Your TAS subscription.

    You can find more information about the registration statuses from the 'Registration process' link in the left-hand menu . Please note that as soon as your application has been registered with at least one UN organization, your company’s profile becomes visible to all UN procurement staff. 

    In case you want to know more about the UNGM Vendor Dashboard, please watch the following guideline, once you have logged into your account: https://www.ungm.org/Public/Video/View/2

  6. 6. Do I receive a UNGM number when creating an account on your site?

    Yes, you will receive a six digit UNGM number after registration, and you can check it on your UNGM Vendor Dashboard at any time. This number enables the UN personnel to identify your company’s account. Please note that you will not receive any other/ additional registration number from UNGM throughout the registration process. Furthermore, kindly note that with the new UNGM there is no need for the UNPD ID number.

    When you contact the UNGM personnel through the 'Help?' functionality, we encourage you to communicate your UNGM number to us so that we can help you further with your potential issue.

    In case you want to know more about the UNGM Vendor Dashboard, please watch the following guideline:

    https://www.ungm.org/Public/Video/View/2

  7. 7. How do I edit my contact details?

    In order to complete and edit your contact details, please follow the instructions below:

    1. Click on the ‘Registration’ link in the left-hand column and then on the ‘Contacts’ tab.
    2. Click on the ‘COMPLETE’ button next to your own name and provide the required information.
    3. Please make sure you have completed all mandatory information and click on the 'Save' button.

    All questions marked with a star are mandatory in order to complete your registration form. If any of the tabs are red, it also indicates that information is still missing in that particular section. 

  8. 8. When logging into my UNGM account, I am asked to complete some missing information. Why and what should I do?

    Since the last time you logged in, the requirements in terms of information that you have to provide have changed. Therefore, you are required to add some new information in your company’s profile. In order to maintain your registration status, please complete each of the required sections and click on 'Save' button.

    Kindly be reminded that until you complete that required missing information, you will not be able to access the UNGM application form.

  9. 9. Where and how do I upload my company’s Certificate of Incorporation?

    In the level 1 registration process, you are required to upload your company’s Certificate of Incorporation.

    Please note that it is mandatory for all non-English documents to be submitted with true certified translation into English language performed by an external independent certified translator, and both documents (original and translation) should be included in your application form.

    The valid documents of registration are the current Certificate of Incorporation issued by a Chamber of Commerce bearing a signature and seal, or business licence or any equivalent document verifying legal status/capacity of applicant as an authorized vendor by state/country, bearing seal/stamp and signature of the registering authority.

    In order to upload your Certificate of Incorporation, please click on the 'Level 1' link in the left-hand menu and go to the 'Documentation' tab. You will notice two different sections:

    • Certificate of Incorporation: please upload the English certified translation in this section
    • Optional documentation: please upload the document in the original language (if applicable).

    Once you have added the required documentation, you will be able to submit your level 1 registration by clicking on ‘Submit' button available under the green message box.

    We invite you to follow the instructions given in the guideline ‘Vendor documents’ in order to upload successfully your company's Certificate of Incorporation: https://www.ungm.org/Public/Video/View/5 

  10. 10. How do I upload documents on UNGM?

    In order to upload successfully your documents on UNGM, please follow the instructions below:

    1. Click on the 'Vendor Documents' link in the left-hand column section.

    2. Click on the 'Add files from your computer', choose documents and click 'Open' to select the file.

    3. The file will now appear in the table. Add a description or file name, which will make it easy to identify.

    4. Click on 'Start' to upload the file.

    5. Repeat this for all the documents which you would like to upload.

    6. Now click on the Level link in the left-hand column where you need to add the required documents. Click on the 'Select file' at level 1 or 'add another...' at level 2 to attach your document.

    Kindly be reminded you need to click on 'Use this file' in order to attach the document. Otherwise the document will remain in your Vendor repository and will not be visible to UN organizations.

    We invite you to follow the instructions given in the guideline ‘Vendor documents’ in order to upload successfully your documents to UNGM: https://www.ungm.org/Public/Video/View/5

  11. 11. Can I edit my profile after completing my registration form?

    You can modify any of the information you entered in your UNGM application form at almost any time. Only if a UN organization is in the process of evaluating your application you will not be able to make any amendment. If that would be the case, your status with that particular organization will be shown as 'in progress' in your Vendor Dashboard. 

    We would like to clarify that this would only affect the concerned level. In other words, if you are 'in progress' at Level 1 with a certain organization, you still can modify your Basic and Level 2 registration forms.

  12. 12. How can I change my email address?

    In order to change your email address, please follow the instructions below:

    1. Log into your UNGM account.

    2. At the top right hand corner of the page, click on the little wheel symbol and select ‘Settings’. From here you can add the new email address.

    3. You will receive an activation link at the new email address. Please click on it in order to confirm the modification.

    If you do not have access to the email address linked to your UNGM account anymore, please contact us using the 'Help?' functionality.

  13. 13. Can I add/ delete contacts on my UNGM account?

    In order to add contacts in your account, please follow the instructions below:

    1. After logging in, please click on the ‘Basic Registration’ link and go to the ‘Contact’ tab.

    2. Click on the ‘Invite another contact’ button.

    3. Complete the pop-up form and include a personalised message to explain the purpose of the email to the person you invite.

    4. A system email will be sent to the invitee with a link to enable access to the account and create a password.

    You can add as many email addresses as needed. If necessary, you can also remove them from your company's account by clicking on 'remove' button

    The process is the same if you wish to add someone to your Tender Alert Service subscription. 

  14. 14. What are UNSPSC codes?

    UNGM uses a sub-set of the United Nations Standard Products and Services Code (UNSPSC) for the classification of products and services. The codes used in UNGM have been compiled using information from the respective UN organizations and should be representative of what organizations buy. For more information on UN organizations' procurement, please check our Annual Statistical Report on UN Procurement in our Knowledge Centre.

    UNSPSC's website (www.unspsc.org) is also a useful source to check whether a code is available in the larger code set. 

  15. 15. How should I use the UNSPSC codes to classify my products and services?

    In your basic level registration, you will be required to select codes which best describe the products and/or services your company can provide.

    Please find some basic principles and considerations to keep in mind when selecting codes:

    1. Do not select main code groups such as 10000000, 20000000, etc.

    2. A proper UNSPSC code should ideally be at least 3 levels down, i.e. 12300000. Provide the most detailed coding possible by selecting from the 'leaves' in the hierarchy tree.

    3. Select as many codes as necessary to ensure that the product or service is covered.

    4. The selected code shall make intuitive sense when viewed in context of the overall code structure. 

    5. The items procured should be considered by nature of the product. Ask yourself: what is the predominant characteristic that of a good/product or of a service?

  16. 16. Why is my registration still submitted and not registered?

    In the past, each of Level 1 and 2 submissions were reviewed and evaluated by a UN staff member. The process has changed and submissions will be in future reviewed and evaluated as part of a tender process. Until such time, the status of all Level 1 and Level 2 registrations will remain ‘Submitted’.

    You can be assured that your UNGM account remains active and visible to all UN procurement staff when sourcing vendors as long as you have one Basic level registration with a ‘Registered’ status.

  17. 17. How many levels of registration are UN organizations currently maintaining in UNGM?

    At the moment, some UN organizations maintain three different levels of registrations: basic, level 1 and level 2. 

    Dividing the vendor registration into three levels allows UN organizations to categorize vendors in a more effective and efficient way.

    UN organizations are currently maintaining different levels of registration. Not all UN organizations require level 1 and 2 registrations.The levels refer to different thresholds for awarded contracts and some UN organizations do not use these thresholds on the vendor rosters.

  18. 18. I am interested in subscribing to the Tender Alert Service, what are the payment options?

    You can pay for your Tender Alert Service subscription either by bank transfer or by credit card. The Tender Alert Service subscription costs USD 250 per year.

    In order to subscribe to the Tender Alert Service, please follow the instructions below:

    1. Go to www.ungm.org and log into your UNGM account.

    2. Click on the 'Tender Alert Service’ link in the left-hand menu. Click on the '> Subscribe now' button.

    3. In the 'UNSPSC codes' tab, please add the UNSPSC codes you wish to receive tenders for.

    4. In the 'Contacts' tab, please add colleagues to receive tender alerts.

    5. In the ‘Payment’ tab, choose a plan and accept the UNOPS's Terms & Conditions.

    6. Choose your preferred payment method. If you decide to pay by credit card, please follow the online payment process. If you prefer to pay by bank transfer, please check the FAQ # 23.

  19. 19. How do I participate in UN tenders?

    Please note that procurement notices are accessible publicly and free of charge from the 'Tender notices' link in the left-hand menu.

    Tendering processes differ from one UN organization to the other and are independent of UNGM Secretariat. Therefore, should you require further information, we invite you to contact the UN officer in charge of the tendering process. His/her contact information is included in the corresponding notice. 

    Moreover, we invite you to read carefully the information posted in our 'Knowledge Centre' on the left-hand side of the UNGM page, where you can find information regarding how to do procurement with the United Nations.

  20. 20. I am having technical difficulties with UNGM, what can I do?

    In case you experience any kind of technical difficulties, we would recommend you to check the version of your Internet Explorer browser. If you are using a version older than Internet Explorer 8, you should update it to the latest version. You might also want to use another browser, such as Google Chrome or Firefox.

    In case you still cannot manage to solve your technical issue, please do not hesitate to contact us using the ‘Help?’ button.

  21. 21. How do I register as an Individual Consultant on UNGM?

    In order to register as a potential Individual Consultant, please follow the instructions below:

    1. Go to www.ungm.org.

    2. Click on the ‘Login and New registration’ box or on the ‘Register’ link located at the top right corner of the page.

    3. Click on the ‘New registration’ button.

    4. Please select the type of registration by clicking on the relevant box. Please click on the ‘Individual consultant’ box.

    5. Please provide an email address and a password which will become your login details. Acknowledge the UN Supplier Code of Conduct by ticking the corresponding box and click on the ‘Send the activation email’ button.

    6. Go to your personal email inbox corresponding to the email address provided when creating your account. You should have received the activation email. Please click on the activation link provided in this email.

    7. Click on the 'Registration' link in the left-hand menu to access the registration form. Complete your registration form in UNGM. When complete, your information will be automatically saved and processed by default.

  22. 22. What is the Tender Alert Service?

    UNGM offers an optional service to suppliers who would like to be notified of relevant tender notices via email. With the Tender Alert Service, you can receive notification of relevant business opportunities which match your company's products and/or services directly to your email address. This service costs USD 250 a year.

    If you are interested in subscribing to this service, please click on the 'Tender Alert Service' link in the left-hand menu.

    We also remind you that procurement notices are accessible publicly and free of charge at https://www.ungm.org/Public/Notice .

  23. 23. How can I pay my TAS subscription by bank transfer?

    In order to pay your Tender Alert Subscription by bank transfer, please find the required information below:

    • Bank Name: Danske Bank
    • Account Name: UNOPS
    • Currency: US Dollar (USD)
    • Account Number: 4073 4777308238
    • IBAN: DK08 3000 4777 308238
    • Bank Address: Frederiksberggade 1, 1459 Copenhagen K, Denmark
    • SWIFT: DABA DKKK

    Please use your UNGM number and company name as the reference in your transfer. For instance: UNGM# 123456 (Company_name)

    Be reminded that your TAS subscription will only be activated once we have received your payment in our bank account.

    To pay for your subscription by bank transfer, please follow the steps below:

    1. Log in www.ungm.org, click on the ‘my TAS’ link in the left hand menu and then on the ‘Payment’ tab.
    2. In the ‘Payment’ tab, choose a plan and accept the UNOPS's Terms & Conditions.
    3. Click on ‘> Pay by Bank transfer’
    4. Submit the required information about your bank transfer

    You might also consider paying by credit card if this is an easier payment method for your company. Moreover, this alternative activate your TAS subscription immediately and save bank fees derived from transferring funds.